During the final days at Denver’s old Stapleton airport, a crowded United flight was canceled. A single agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said:“I HAVE to be on this flight and it has to be FIRST CLASS.”
The agent replied, “I am sorry, sir. I’ll be happy to try to help you, but I’ve got to help these folks first, and I’m sure we’ll be able to work something out.”
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear,“DO YOU HAVE ANY IDEA WHO I AM?”
Without hesitating, the agent smiled, and grabbed her public address microphone,
“May I have your attention please,” she began, her voice heard clearly throughout the terminal.
“We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14.”With the folks behind him in line laughing hysterically, the man glared at the United agent, gritted his teeth and retreated as the people in the terminal applauded loudly.
Although the passengers were delayed and late, all but one
were no longer frustrated and angry